Secure Payment Processing

You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry-leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. is registered with the Authorize.Net Verified Merchant Seal program.

Privacy Policy

By using the power and technology of the Internet, we are able to exchange information with our customers and vendors in innovative, personalized and efficient ways. We rely on our customers to provide basic data, including mailing and email addresses and information needed to complete purchasing transactions. In addition, we may provide online forums and surveys for customers and vendors to answer questions and encourage open dialog on topics relevant to our products and services. In order to maintain clear standards of privacy and security with the information we are provided, we have established the following Principles of Privacy for our organization and customers.

Our Principles of Privacy and Terms of Use:

  1. We do not, and will not sell or provide our secure, proprietary database of customers to any outside parties.
  2. Personal information, including the name and contact information for individual customers, is private to South Holston River Fly Shop.
  3. When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
  4. Users may choose, at their sole discretion, to participate in online forums, blogs, and surveys. Any personal or private information that such users choose to disclose in online forums and surveys is considered to be public information, and South Holston River Fly Shop expressly disclaims all responsibility for its privacy or protection. In addition, South Holston River Fly Shop may at its discretion uses cookies to authenticate users. We use cookies to make sure our users are who they say they are. A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. Your browser needs to accept these cookies for the site to function properly. If for some reason you believe we have not adhered to these principles, please notify us and we will use all reasonable efforts to determine and correct the problem promptly. Phone: (423) 878-2822


All items sold by us are warranted against defects in material and workmanship either by the original manufacturer or by us for any specified term. This warranty does not cover installation or consequential labor, failure resulting from improper installation, failure of a related component, or failure resulting from abuse or commercial usage. Our liability is limited to the cost of the original component.

We reserve the right to replace or repair defective merchandise, or refund the purchase price, at our discretion.


We make every effort to supply you with original parts, when obtainable, at a reasonable price. Items that are obsolete will be the highest quality reproductions that we can supply. If you have any questions, please ask your salesperson.


Prices are subject to change without prior notice.

Return Policy

All Returned Parts must have a Return Authorization Number (RA #) clearly marked on the outside of the box and must be shipped pre-paid in original condition. Obtain this Return Authorization Number from your salesperson before returning any parts to us, or call our office for one. You must include the Return Authorization Number with the returned part, in order to receive proper credit for the returned merchandise. No collect shipments will be accepted. Please ensure the returned parts for full value to protect yourself against loss. All truck freight returns must be authorized in advance. Returned Parts may be subject to a 20% restocking fee. Unauthorized returns (i.e. returns not having an RA#) will be refused. We will not accept any returns after thirty (30) days from the date of purchase.

The following parts are Not Returnable:

  • Used Parts. All used part sales are final.
  • Electrical Parts.
  • Special Order Parts.
  • Any Parts which have been installed, marked, plugged-in, etc.
  • Instructions/Manuals.

Refused Orders

Freight charges, both ways plus a 20% restocking fee will be charged on any refused shipments for any unauthorized reason.

Back Orders

If there is to be any delay in filling your order, you will be notified. Back Orders will be held for 60 days. All Back Orders will be shipped within 60 days or canceled. If you do not want us to ship Back Orders, we must be notified immediately or you will be subject to our returns policy on merchandise returned.


Should your order arrive in a damaged condition, check contents in the presence of the carrier. Claims for shortage or error in shipment must be made within 10 days of receipt of goods. Claims for damage or loss in transit must be made by the consignee directly with the carrier.